Direct Complaint to INVESMATE INSIGHTS PRIVATE LIMITED

Here are the steps a client can follow in case of grievance or feedback:

1. If you are not satisfied with our services and would like to lodge a complaint, we request you to first contact us directly. You can discuss your concerns with us, and be assured that your complaint will be resolved on a best-effort basis within 7 business working days.
2. You can directly call us on +91 95807 34734.
3. Alternatively, you can send a complaint in writing or via email to grievance@insights.market
4. We will strive to resolve your complaint within 7 business working days. The first step is for us to clearly understand the nature of your complaint and identify what we can do to resolve the issue. Once we have completed our investigations into your complaint, we will contact you to provide a full response.

Escalation to SEBI

If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).

The SCORES portal and ODR portal have been established for the resolution of disputes arising in the Indian Securities Market. If you are unsatisfied with the response or resolution provided, you may access the SCORES portal or ODR Portal via the links below:

• SCORES – scores.sebi.gov.in
• ODR PORTAL – www.smartodr.in